CUSTOMER RETURNS
At Balanced Bites, we understand that returns are an integral part of the business, and we strive to provide a customer-friendly return policy. By comprehending consumer behavior, we can identify return patterns and proactively implement strategies to prevent returns, positively influencing our bottom line. Please review the following guidelines for our customer return policy:
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Return Reasons
Customers may return products for various reasons, including:
- Purchasing the wrong item.
- The product is no longer needed.
- The product didn't match its description.
- An incorrect gift purchase.
- Product damaged upon arrival.
- Merchant shipped the wrong item.
WARRANTY
For products purchased from Balanced Bites, our warranty policy aims to provide clarity and assurance. Here are the key details:
1. Warranty Details
- Balanced Bites offers a limited warranty guaranteeing that all products meet health and safety guidelines up until the labeled expiration date. No warranty is provided beyond this guarantee.
2. Obtaining Warranty Service
- Visit the Balanced Bites return and warranty page to complete an electronic warranty form, linked below.
RETURN POLICY
Return Process
To understand why a customer is returning an item, we employ an electronic return form, requiring customers to specify the reason for the return. The form is linked below. This information helps us address issues, solve problems, and prevent future returns.
Return and Refund Policy
- Customers reserve the right to return their products within 30 days of purchase.
- Customers are responsible for return shipping costs.
- A customer receipt, proof of purchase, and original unopened packaging are required for a return or refund
- Refunds are only granted upon manufacturer defect
WARRANTY POLICY
Services Covered
- Items that meet the warranty service requirements will be replaced with an equivalent at no cost to the customer OR the consumer may opt to receive a refund with the same method of payment used to purchase the product.
Exclusions
- Damage resulting from customer mishandling or occurring in the shipping process are excluded from the Balanced Bites warranty.
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